EXCHANGES & SHIPPING
By purchasing from Lōʻihi, you acknowledge that you’ve read and agree to our exchange and shipping policy.
We do not offer refunds. Exchanges or store credit are available for eligible items.
Apparel — including dresses, coverups, button-ups — are exchangeable when purchased at full price.
Made-to-order Tees, Accessories (totes, hats, jewelry, etc.), and Stickers are final sale and cannot be returned or exchanged.
Sale or discounted items are final sale, including those purchased at markets, pop-ups, or trunk shows.
A request for an exchange must be submitted within 10 days of receiving your order via email at alohaloihi@gmail.com
Important:
Please handle garments with care when trying them on — each piece is crafted in small batches and made to last.
Step 1:
Email alohaloihi@gmail.com with your order number as the subject line.
Include what you’d like to exchange for (style, color, and size) and why.
Please check that your desired size or color is available on our website before submitting your request.
Step 2:
Once approved, we’ll email you a return label and a $6 return shipping invoice.
To reduce waste, please reuse your original Lōʻihi packaging whenever possible.
Include your original order number inside the package.
Step 3:
After we receive and inspect your item, and your return shipping invoice has been paid, we’ll send your exchange or issue store credit.
If the returned item is not in brand-new condition, the exchange will be refused and returned to you.
Exchange items are held for up to 10 days after approval. Please send your return within that window to ensure your requested item remains reserved.
If you receive a damaged or faulty item, please contact us immediately at alohaloihi@gmail.com with your order number in the subject line.
Once approved, we’ll send you a prepaid return label and offer a replacement or refund after inspection.
We must receive the faulty item before processing a replacement or refund. If the item is not returned, only a partial refund may be issued.