Refund policy

Returns & Exchanges

We currently do not offer refunds for change of mind or sizing.

If you receive an item that is damaged or defective, please contact us within 5 days of delivery so we can review the issue and work toward a solution.

To request assistance, please email: alohaloihi@gmail.com 

Please include:

• Your order number

• Photos of the item

• A brief description of the issue

Once reviewed, we will determine the best resolution.

Limited Release & Preorder Policy

At Lōʻihi, our pieces are produced in small, intentional batches.

Because of the limited nature of our releases, we are unable to guarantee size exchanges once an item sells out. Preorder pieces are produced specifically for the orders placed and are therefore not eligible for refunds.

If an exchange is possible once production is complete and inventory allows, we will always do our best to accommodate.

Mahalo for supporting thoughtful, small-batch production.

Order Accuracy

Please review your order carefully before completing your purchase, including:

• Size selection

• Shipping address

• Product details

Due to the limited nature of our releases, we may not be able to make adjustments once an order has been placed.

Shipping Issues

Once an order has been shipped, it becomes the responsibility of the shipping carrier.

Lōʻihi is not liable for packages that are lost, delayed, or damaged during transit. If your package is marked as delivered but cannot be located, or if it appears lost in transit, please contact the shipping carrier directly to file a claim.

If you need assistance locating your tracking information or submitting a claim, please feel free to reach out and we will do our best to guide you through the process.

Lōʻihi is not responsible for orders shipped to incorrectly entered addresses. Please ensure your shipping information is accurate before completing your purchase.